In the plan, the authority also focuses on customer satisfaction with “To provide a consistent delightful travel experience” set as the agency’s new mission, and “Travel. Stress Free” as its vision. It describes the means and strategies that will be employed by the authority in pursuit of developing JKIA into a world-class airport of choice while strengthening Kenya’s position as the East and Central Africa aviation hub.
The authority’s 2018-2022 strategic plan highlight’s environmental stewardship as one of it’s main strategic areas stating that the organization will over the next five years seek to implement a carbon accreditation program, undertake afforestation, solar power and rain water harvesting program across it network and acquire the ISO 14001-2015: Environmental Management System (EMS) Standard.
While commenting on the authority’s new green strategic direction, KAA Managing Director, Mr. Jonny Andersen said that, “It is now a reality that Climate change is one of the biggest challenges facing mankind. Aviation has been criticized as a major contributor of carbon emissions; this has lead to a steady growth of airports embracing green energy. As Kenya Airports Authority, we would like to place Kenya in the center of this momentum with our goal to be the greenest airport operator in the region by the year 2022.”
In December 2018, The President of the Council of the International Civil Aviation Organisation (ICAO), Dr Olumuyiwa Benard Aliu officiated the launch of a ground-mounted 500kW solar power generation facility at Moi International Airport in Mombasa; becoming the first in the region to install a solar system at an airport to reduce aviation carbon emissions by aircraft during take-off.